Privacy Policy
This Privacy Policy is effective as of August 11, 2022.
1. INTRODUCTION
1.1 This Privacy Policy (“Privacy Policy”) is a contract entered into between You (“you,” “your,” “yours”) and DocumentPlug.com, LLC, a corporation (“we,” “us,” “our,” “DocumentPlug”). This Privacy Policy, together with our Terms and Conditions, describes the information about you we collect, how we collect it, and how we use it, and forms a binding agreement between you and DocumentPlug. Unless defined in this document, all defined terms have the meaning assigned to them in the Terms and Conditions.
2. Information we collect.
Personally Identifiable Information (“PII”): This refers to information that lets us know the specifics of who you, your employees, and affiliates are. Examples of PII may include your first and last name, street address, phone number, social security number, birthday, and email address. You may also voluntarily provide other PII, whether or not specifically requested by us, by voluntarily supplying details to us via email, by using the Software, or by creating a Document. You agree that we may collect any PII voluntarily supplied by you, whether or not we have requested it. You must not submit any PII relating to a third party which you do not have permission from such third party to provide to us. We do not knowingly collect any information relating to third parties which you do not have permission to provide. When you engage in certain activities on our Website, such as creating a Document, making a payment, or sending us a message or written content via email, we may ask you to provide certain PII.
Information and content you provide. We collect the content, communications, data, and other information you provide when you use our Software, including when creating a Document, making a payment, and message or communicating with us. This can include information in or about the content you provide, such as the addresses and legal names.
Data with special protections. You can choose to provide information in the Documents you create, such as your age, your employee’s age, and social security numbers. This and other information (such as racial or ethnic origin, philosophical beliefs or trade union membership) could be subject to special protections under the laws of your country.
Your usage. We collect information about how you use our Software, such as the types of Documents you view or create; the features you use; the actions you take; and the time, frequency and duration of your activities.
Information about transactions made on our Website. If you use our Website to make purchases or other financial transactions, we collect information about the purchase or transaction. This includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping and contact details.
Device Information. We collect information about your device attributes, operations, unique identifiers of your device, device settings, network and connections, and cookie data.
3. Sources of Personal Information.
We receive Personal Information from the information that you and others provide, from your device and from our partners. The categories of sources from which we’ve collected or received Personal Information include:
4. How we use your information.
We use the information you provide to us to support our Website, provide better services, and continue providing the Software to you. We may:
5. Cookies.
Depending on how you use our Site, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Site. We may use cookies to perform tasks such as: monitoring aggregate Site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set, and personalizing the Services we make available to you. However, we do not use cookies to track your browsing behaviors.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.
6. How we store your information.
At our Website you can be assured that your information is secure as we strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the Site cannot be guaranteed.
7. Release of Information.
We do provide some of our service offerings through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). We and our Service Partners may need to use some of the information, including PII and information with special protections, you provide in order to perform tasks between our respective sites, or to deliver services to you. For example, we may use Service Partners to assist us in delivering electronic newsletters and communications to you; to collect PII voluntarily submitted by you; and to analyze Aggregate Information.
The use of your PII by our Service Partners is governed by the respective privacy policies of those providers and is not subject to our control.
Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Any other sites accessible through our website, including those of our Service Partners, have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties.
Occasionally we may be required by law enforcement or judicial authorities to provide PII or other information we collect to the appropriate governmental authorities. In such cases, we will disclose that information upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
8. Your GDPR Privacy rights.
Under the GDPR, you have the following rights:
To exercise your GDPR rights please email us at support@DocumentPlug.com.
Please note that to protect your information and the integrity of our Website and Software, we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to verify your identity, such as a government issued ID.
Under the GDPR, you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf.
9. Privacy Rights of Children Under 13.
We comply with the Children’s Online Privacy Protection Act and do not market the Website to Children under 13. In addition, we do not knowingly collect Personal Information from children under the age of 13. If you believe we have any Personal Information about a child under 13, please contact us immediately so we may remove it.
10. Contact Us.
If you have any questions, concerns or inquiries about our Privacy Policy, use of your information, or privacy practices, please contact us by email at support@DocumentPlug.com.